Refund policy
Hulabuloo Return & Refund Policy
Because all Hulabuloo products are made to order and printed just for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
We do accept refund or replacement requests if:
- Your item arrives damaged or defective
- You received the wrong item
To be eligible, you must:
- Contact us within 7 days of delivery at service@hulabuloo.store
- Provide your order number and a clear photo of the damaged, defective, or incorrect item
Once we review your request, we will either send a replacement or issue a refund at our discretion. Items do not need to be returned.
We are not responsible for delays caused by carriers, customs, or incorrect shipping addresses provided at checkout.
Thank you for supporting Hulabuloo — we stand behind every product we make!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@hulabuloo.store.
Hulabuloo Return & Refund Policy
At Hulabuloo, every item is made to order just for you. Because of this, we are unable to accept returns or exchanges for sizing issues or change-of-mind purchases. We encourage you to carefully review our size guides before placing your order.
Defective or Damaged Items If your item arrives defective, damaged, or incorrect, we will make it right! Please contact us at service@hulabuloo.store within 30 days of delivery with:
- Your order number
- A photo of the defective or damaged item
We will arrange a free replacement or full refund at no cost to you.
Lost or Missing Orders If your order hasn't arrived within the expected timeframe, please contact us and we'll investigate and resolve it promptly.
Wrong Size Ordered Because each item is printed on demand, we cannot accept size exchanges. Please double-check the size guide before ordering. As a goodwill gesture, we may offer a discount on a replacement order.
Contact Us service@hulabuloo.store